CallBack Questions and Answers

Q. How long does it take to get on the system once I sign up?
A. No more than three business days, unless the application for service is incomplete or illegible. Additional delays are caused when AmeriCom can not get through to the customer’s phone number or fax listed on their form.

Q. How do I get billed?
A. CallBack calls are paid for by pre-authorizing the expected monthly usage with a valid credit cards (We gladly accept VISA, Mastercard, Discover, American Express, Eurocard and Diners Club.)

Q. What billing increments are used for CallBack?
A. You are billed for an initial start time of 30 seconds and then in 6 second increments.

Q. Can CallBack be used for faxing?
A. Yes

Q. Can I use my CallBack with a "pulse or rotary" phone?
A. In order to use CallBack, a user must have their phone on "tone," as opposed to "pulse." When in countries which are still on "pulse systems" rather than "tone systems, you need to purchase a "tone generator" (available at most electronics stores). This generates tones, which allow the CallBack switch to operate.

Q. Can a customer using CallBack, make more than one telephone call during a CallBack session without hanging up?
A. Yes. At the end of your first call press the pound (#) key 3 times. (This varies between systems please refer to specific instructions when signing up) This signals the computer that your call has ended. You will then receive a dial tone and you can make another call. If you make a mistake while dialing, simply press the star (*) or the (#) key to return to the previous menu.

Q. How long is the CallBack rates applicable?
A. Our CallBack rates are subject to change every few months. AmeriCom has a mission to constantly lower their rates and maintain their lead as the lowest cost international call provider.

Q. If I sign up for CallBack, must I eliminate my regular telephone service on that line?
A. Not at all. The entire concept of AmeriCom is choice. We have structured our service as an add-on service.

Q. What is the minimum monthly billing charge for AmeriCom’s CallBack service?
A. AmeriCom has no minimum monthly charge.

Q. Can I change the voice prompt language the computer uses?
A. Yes, just press the * key and the number of the language of your choice as soon as you hear the voice prompt:

English	0
Spanish	1
Japanese	2
Italian	3
French	4
German	5
Russian	6
Portuguese	7
Mandarin	8
Korean	9

Q. What company am I dealing with?
A. EZTEL International is owned and operated by Phil Poulin at:

2402 Parasail Point

North Las Vegas, NV 89031 USA

Phone : (702) 638-2398
FAX    : (702) 638-9567

Web site www.eztel.com
Email : ppoulin@eztel.com

A registered agent for AmeriCom Inc.

Q. Who is AmeriCom Inc.?
A. AmeriCom Inc. was founded in 1994 and is a leading international reseller of dometic and international telecommunication services of major U.S. carriers including AT&T, MCI, WilTel, LDDS, and others.

AmeriCom Inc. is located at
870 East 9400 South, Suite 202
Sandy, UT 84091-2146

Phone: (801) 571-2446
FAX : (801) 571-2448

Q. What is the quality of the callback service?
A. Americom callback calls travel through high quality fiber optic lines, reducing satellite links with the echo and time lapse problems.

Q. When will my credit card be charged for the calls I made?
A. Credit card accounts will be charged weekly for the usage incurred over the pervious seven days.